As I strongly believe in continuous learning and learning from anyone and everyone. Due to this thinking I see many Learning stories around me: I thought to share my this experience where I see the very common act BUT the act becomes for me the STAR Performance.
Today evening when I was coming home around 7 pm I took Volvo Bus. It was peak hour and there was no space to stand. People were falling on each other.So as usual Bus Conductor she came and asked for money for Ticket. I was just standing on one foot and was difficult to get money out of my messy Bag. I knew she will now shout create scene and something blabbering she’ll go. Normally in such situations Conductor frustrated of all rush and crowd shouts on you , creates scene and then stands on head takes money and then only go.
However I was shocked to see this female smiled at me gave me ticket and for money said “ Parwa illa … give later”.Then another stop came few more people came in. The same Lady conductor made all people carrying Big Bags stand at a place where Bags could be put properly and more space could be created for people to stand. Then she proactively helped a Mother and 5 yr old kid to move out of Bus. She gave one lady change for 1000 Rs … yes Thousand Rs change …One Thousand. I remember people shouting in Bus to give 50Rs change also. …
Did she drink and came ……how can she be so perfect… so humble….so great manager… whole Bus inspite of rush was so happy with her behaviour and management style .
I couldn’t stop my self to complement her. So just before my stop came went to Bus Driver and told him to convey that she is great to her supervisor.
For me she was Star performer of the Day.
Today evening when I was coming home around 7 pm I took Volvo Bus. It was peak hour and there was no space to stand. People were falling on each other.So as usual Bus Conductor she came and asked for money for Ticket. I was just standing on one foot and was difficult to get money out of my messy Bag. I knew she will now shout create scene and something blabbering she’ll go. Normally in such situations Conductor frustrated of all rush and crowd shouts on you , creates scene and then stands on head takes money and then only go.
However I was shocked to see this female smiled at me gave me ticket and for money said “ Parwa illa … give later”.Then another stop came few more people came in. The same Lady conductor made all people carrying Big Bags stand at a place where Bags could be put properly and more space could be created for people to stand. Then she proactively helped a Mother and 5 yr old kid to move out of Bus. She gave one lady change for 1000 Rs … yes Thousand Rs change …One Thousand. I remember people shouting in Bus to give 50Rs change also. …
Did she drink and came ……how can she be so perfect… so humble….so great manager… whole Bus inspite of rush was so happy with her behaviour and management style .
I couldn’t stop my self to complement her. So just before my stop came went to Bus Driver and told him to convey that she is great to her supervisor.
For me she was Star performer of the Day.
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