Destination Work – Getting people excited about coming to work and working Hard
I really enjoyed reading this book and was so eager to finish this that intentionally traveled by Bus instead of Driving so that I could get some good continuous time to read .
This Book is by Hary Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from most basic aspect of Business reality- that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they’re being treated – authors point out that the most important part of the job of every manager, team ,leader , supervisor and executive is to traet people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.
He narrates the message by story of Nancy Kim , a human resources director at a magzine that is struggling with all problems associated with unhappy employees – low productivity and morale along with high absenteeism and turnover. She changes the working style of organisation from “ management by numbers “ to Destination work .
Nuggets as we read the book :
Lesson what Managers and executives need to understand.
· Managers are concerned about performance numbers and the bottom line.
· Managers understand that the harder employees work , the better those numbers are going to be.
· · What many Managers don’t understand is that the better they treat their employees, the harder they’ll work.
Managing Employees Strictly by Numbers send all these wrong messages:· Performance numbers and the bottom line are more important than employes. Managers don’t trust their employees
· Employees are expendable
· Managers don’t care about well being of their employees.
These messages not only motivate people to be far less productive but also provide a strong incentive for better performing employees to seek employment elsewhere.
Happy Employees:
· · Smile more
· · Have more fun
· · Work harder
· · Work better with Fellow employees
· · Are more loyal
· · Love their boss
--Bottom line – happy employees are productive employees
One of the visit of Nancy to another organisation she saw people wearing buttons written TGIM – thank God its Monday, and there people were really motivated as they followed Destination work Framework.
MOTIVATE WITH TRUST instead of FEAR.
The four Be’s for motivating with Trust
1. Be Real
2. Be Appreciative
3. Be Interested
4. Be Nice
The goal of Destination work is to create a work environment where employees:
· Are excited about coming everyday
· Feel appreciated and cared for
· Come to get their batteries recharged
· Wake up in morning and say “ Wow I get to go to work today . Lucky me !”
Putting employees first will make:
· Them work harder
· Perform a higher quality of work
· Take more initiative
· Are more accountable
· Are not afraid of change
· Work better with Fellow employees
No one likes to be micro managed
Micromanaging tells your employee that you don’t trust them. Without a climate of mutual trust no employee is going to give you their best efforts – they will only give you what they have in order to keep their jobs. So if you want your employees to work hard on your behalf, back off and support them – let them know you are on their side.
Managing with trust frees employees up to turn their work into fun . As a result:
The most mundane and repetitive tasks becomes enjoyable.
Employees look forward to coming to office especially on Monday
Employees apply more of their effort towards performing their jobs.
High Cost of poorly Trained Supervisors
Sudies says that single biggest reason people quit their job is behaviour of their immediate supervisor- they were either abusive, didn’t care about them, didn’t listen, didn’t notice or didn’t listen what they did or were only out for themselves.
Athor uses word Touchy Feely which really means that people have feelings and they need to be personally touched in ways that make them feel good if you expect to bring out their best.
NGATIVE PEOPLE are Luxury, which most Businesses Can’t Afford.
How can you tell you are using FEAR as motivator?
The next time you walk through your department, ask yourself the following Questions:
1. Do my employees look like they are glad to see me.
2. Do my employees have smiles on their faces most of the time.
3. Do my employees eargerly make eye contact with me.
4. Do I feel my employees have my best interests at heart?
If the answer is no then you are using fear as motivator.
Implementing Destination work makes your job more easier and manager with more fun.
Your employees like you and are looking out for your best interest
Your employees want to talk to you and let you know whats going on.
Spending time with your employees becomes a source of happiness
Your performance numbers go way up which make you really good on your performance review.
HUMILITY and RECOGNIZING OTHERS – Hallmarks of Great Leader.
Destination work daily Execution Guidelines:
Goal : To turn work into a destination - a place the employees are excited about coming to every day.
Step One : Focus on people as well as performance numbers.
Employees Regulate the amount of effort they're willing to put into their jobs based in large part , upon how they feel theyre being traeted by their boss.
Step Two:
Be Real - Be yourself and let the real you shine through
Key Behavious :
Key Behavious :
Be Interested
Let them get to know you.
Ask their opinion
Listen to what they have to say
Take action when appropriate
Be Nice
Smile
Say or do something that brightens each persons day.
Step Three
Turn work into fun.
Be a role model for employees by having fun yourself and being a fun person to be around
Encourage your employees to be themselves and express their uniqueness
Step Four Senior Management must execute Destination work with front line employees.
Landmark study reveals that Sr management has a far greater impact on Discretionary Effort than an employeee's immediate Boss.
I really enjoyed reading this book and was so eager to finish this that intentionally traveled by Bus instead of Driving so that I could get some good continuous time to read .
Lesson what Managers and executives need to understand.
· Managers understand that the harder employees work , the better those numbers are going to be.
· · What many Managers don’t understand is that the better they treat their employees, the harder they’ll work.
· Employees are expendable
· Managers don’t care about well being of their employees.
· · Smile more
· · Have more fun
· · Work harder
· · Work better with Fellow employees
· · Are more loyal
· · Love their boss
--Bottom line – happy employees are productive employees
1. Be Real
2. Be Appreciative
3. Be Interested
4. Be Nice
· Are excited about coming everyday
· Feel appreciated and cared for
· Come to get their batteries recharged
· Wake up in morning and say “ Wow I get to go to work today . Lucky me !”
· Them work harder
· Perform a higher quality of work
· Take more initiative
· Are more accountable
· Are not afraid of change
· Work better with Fellow employees
Micromanaging tells your employee that you don’t trust them. Without a climate of mutual trust no employee is going to give you their best efforts – they will only give you what they have in order to keep their jobs. So if you want your employees to work hard on your behalf, back off and support them – let them know you are on their side.
The most mundane and repetitive tasks becomes enjoyable.
Employees look forward to coming to office especially on Monday
Employees apply more of their effort towards performing their jobs.
Sudies says that single biggest reason people quit their job is behaviour of their immediate supervisor- they were either abusive, didn’t care about them, didn’t listen, didn’t notice or didn’t listen what they did or were only out for themselves.
The next time you walk through your department, ask yourself the following Questions:
1. Do my employees look like they are glad to see me.
2. Do my employees have smiles on their faces most of the time.
3. Do my employees eargerly make eye contact with me.
4. Do I feel my employees have my best interests at heart?
If the answer is no then you are using fear as motivator.
Implementing Destination work makes your job more easier and manager with more fun.
Your employees like you and are looking out for your best interest
Your employees want to talk to you and let you know whats going on.
Spending time with your employees becomes a source of happiness
Destination work daily Execution Guidelines:
Goal : To turn work into a destination - a place the employees are excited about coming to every day.
Step One : Focus on people as well as performance numbers.
Employees Regulate the amount of effort they're willing to put into their jobs based in large part , upon how they feel theyre being traeted by their boss.
Step Two:
Be Real - Be yourself and let the real you shine through
Key Behavious :
- Be nice because you care not because you want something
- Dont try to come across as someone who is superior to your employees. Instaed reach out and embrace them as equalls
Key Behavious :
- make a point to notice all the things your employees do on your behalf
- Then thank them in a way that is meaningful to them
Be Interested
Let them get to know you.
Ask their opinion
Listen to what they have to say
Take action when appropriate
Be Nice
Smile
Say or do something that brightens each persons day.
Step Three
Turn work into fun.
Be a role model for employees by having fun yourself and being a fun person to be around
Encourage your employees to be themselves and express their uniqueness
Step Four Senior Management must execute Destination work with front line employees.
Landmark study reveals that Sr management has a far greater impact on Discretionary Effort than an employeee's immediate Boss.
