Partner for Performance

Partner for Performance

Why some Managers are most respected is mostly by how they Partner for Performance with their Stakeholders.

Partner for Performance is act where as a Manager you associate yourself with all your stakeholders as a partner for getting best performance together in any act. It’s not so simple .

The first fundamental concept is Trust your Partner with whom you have to partner for Performance. There can be prejudice, there can be past performance issues forget everything just remember what is the objective now you both have to achieve and what best you both can do about it.

Second thing to remember is personality: there are different personalities of people, which vary, don’t expect all to behave and imagine the way you do. Hence don’t assume and always be alert for the Objective.

Third is in case of conflicts or some act, which you are not sure, why something is some way clarify but don’t try to change the things your way.
Few things, which can be done:
Person seems to have logically different opinion then take a Paper and Pen sit with person and objectively discuss the issue.
Person is a negative stakeholder then take a call every battle is not worth to fight. Just ensure the Business objective is met and move on. Important thing to remember is that none of the stakeholder wants to get into any controversial situation. So avoid conflicts and get on some win win path.

Fourth you contribute your best, don't limit yourself till your work done help partner wherever possible without making a propaganda, share credit , praise in public and suggest in person.

Fifth the final one is that be Honest, Humble and Modest in every partnering for performance. Being Diplomatic is Good but when you can do Great being just Simple prefer that…after all this is the only thin line which will make you Stand Out from ones who take the diplomatic way which I call Short Cut.

Learn from very Common which is Not Common

As I strongly believe in continuous learning and learning from anyone and everyone. Due to this thinking I see many Learning stories around me: I thought to share my this experience where I see the very common act BUT the act becomes for me the STAR Performance.

Today evening when I was coming home around 7 pm I took Volvo Bus. It was peak hour and there was no space to stand. People were falling on each other.So as usual Bus Conductor she came and asked for money for Ticket. I was just standing on one foot and was difficult to get money out of my messy Bag. I knew she will now shout create scene and something blabbering she’ll go. Normally in such situations Conductor frustrated of all rush and crowd shouts on you , creates scene and then stands on head takes money and then only go.

However I was shocked to see this female smiled at me gave me ticket and for money said “ Parwa illa … give later”.Then another stop came few more people came in. The same Lady conductor made all people carrying Big Bags stand at a place where Bags could be put properly and more space could be created for people to stand. Then she proactively helped a Mother and 5 yr old kid to move out of Bus. She gave one lady change for 1000 Rs … yes Thousand Rs change …One Thousand. I remember people shouting in Bus to give 50Rs change also. …
Did she drink and came ……how can she be so perfect… so humble….so great manager… whole Bus inspite of rush was so happy with her behaviour and management style .

I couldn’t stop my self to complement her. So just before my stop came went to Bus Driver and told him to convey that she is great to her supervisor.

For me she was Star performer of the Day.